Käyttöehdot

These terms govern the use of the Bugzio service. By creating an account you agree to them.

1. The service

Bugzio is a web service for bug reporting (embeddable widget + panel) and website monitoring, provided by SIA "WD Team", reg. No. 40203097825.

2. Account and workspace

• A valid email address is required; you are responsible for keeping your credentials safe.
• The workspace owner is responsible for the members they invite and the access level granted.
• The service may be used by persons aged 16 or over, or by a representative of a legal entity.

3. Plans, trial and billing

• Paid plans include a 14-day free trial without a payment card. After the trial the workspace falls back to free-tier limits until a subscription is activated.
• Prices are exclusive of VAT unless stated otherwise. Subscriptions renew automatically at the end of each period unless cancelled.
• Running services consumes credits. Plan credits reset monthly and do not roll over; extra credits can be purchased separately.
• Discount coupons apply only within their validity period and only to the plans they were issued for; one coupon per subscription at a time.
• Plan changes take effect immediately; when downgrading, you are responsible for bringing projects, seats and services back within the new limits.

4. Acceptable use

Monitoring and audit services may only be pointed at websites and domains you own or manage with the owner’s permission. You must not:

• scan third-party sites without permission or use the services to generate load;
• upload unlawful content or malware;
• circumvent plan limits, create accounts automatically, or resell the service without a partner agreement;
• use the service in a way that degrades it for other customers.

We may limit or suspend access in case of a breach, with as much notice as is practical.

5. Customer data

Data collected on your website (bug reports, screenshots, logs, video) remains yours. We process it solely to provide the service, as a processor — see the Privacy policy. After account deletion the data is removed within 30 days; you can export it before that.

6. Availability

We aim for 99.5% monthly availability. That is the target we design and operate to — not a measured result and not a guarantee; a binding SLA is agreed individually on the Enterprise plan. Planned maintenance is announced at least 24 hours in advance.

7. Liability

The service is provided “as is”. Monitoring and audit results are informational and do not replace a security audit or legal/accounting advice. To the extent permitted by law, our liability is limited to the amount you paid for the service in the preceding 12 months and excludes indirect damages and lost profit.

8. Termination

You can end the subscription at any time by writing to [email protected]; it runs to the end of the paid period. There is no forward commitment. We may terminate with 30 days’ notice, or immediately in case of a material breach of these terms.

9. Governing law

These terms are governed by the laws of the Republic of Latvia. Disputes are resolved by negotiation and, failing that, by the courts of Latvia. Mandatory consumer rights are not affected.

10. Changes

We may amend these terms with at least 14 days’ notice. Continuing to use the service after the change takes effect constitutes acceptance.